Telus

[mbarrick]

Hey, wow, guess what I am doing? I'm on hold with Telus. What do you think the chances are that this will be my last call with them? My favourite phrase that has run as a theme though this whole production has been, "That's weird. I haven't seen that before. Can you hold?"

Comments

[urban-creature.livejournal.com]

are you still on hold?

Chronology of a support call:

[mbarrick.livejournal.com]

10:00 call and get misdirected into random voicemail
10:03 call again and go in "all technicians are busy" queue
10:08 get a technician, give him trouble ticket # and describe problem
10:09 technician says, "That's weird. I haven't seen that before. Can you hold?"
10:10 go on hold and start typing LJ entry to kill time
10:20 post LJ entry
10:25 technician asks question
10:26 back on hold
10:35 technician asks another question
10:36 back on hold
10:43 technician reports problem is resolved and call is over.

Re: Chronology of a support call:

[urban-creature.livejournal.com]

that's fucked up though not surprising in the least. I love being told something different everytime I call Telus. Don't they have any standardized training?

Neighborly stress tip

[ladyvermath.livejournal.com]

During times of stress I find it extremely helpful to set up your camera or vid and find one of those snow globes with an ideal scene. Set it in front of the camera then get out a hammer. *evil grin* Remember to have the camera rolling as the action takes place. I find it very help helpful watching it repeatedly. It's also cheaper than doing it 15 times in a row though that might be more fulfilling. You decide.

Re: Neighborly stress tip

[mbarrick.livejournal.com]

There is a distinct appropriateness to that.

[bitogoth.livejournal.com]

working for a technical service office in co-ordination with the university IT services, we have taken to calling our compatriots "the helpless desk". we are currently having trouble updating basic licences since they can't seem to find the right codes. for example: we were sent licence codes for three different versions of a software product used on campus. however, the software we need to update is a version in the middle. they do not have the code for that version. none of the other version codes work. so we asked for the software to install the latest version. they do not have the software for the two most recent versions *or* for the software we already have- they only have both software and licence for a significantly older version. and they don't understand why this isn't acceptable. this has been going on for about three weeks now.

does anyone else see the large vein throbbing in my forehead? i thought you did...

Throbbing veins

[mbarrick.livejournal.com]

If that vein gets big enough do you think you could conjure me up a green space-babe?