How to Lose a Customer

[mbarrick]

1. Have him wait in line for 15 minutes watching a painful language barrier between three clerks with assorted accents and three sets of German tourists (who all spoke English more clearly than any of the clerks, I might add).
2. Despite being at the head of the line and having a 10:00 a.m. reservation, have him wait another 15 minutes while the clerks answer the phone and allow your "club" members to jump the line.
3. Now half an hour after when the reservation was for, don't actually have the economy car he reserved and offer up a gas-pig land-boat for running errands around town.
4. Don't have an after-hours return on this side of town, utterly defeating the convenience of the location.
5. Have him sit in an uncomfortable chair because said land-boat is not ready.
6. Go on your break while he waits another 15 minutes before getting fed up, returns to the counter and hands back his papers saying, "Cancel this, please. My reservation was at ten, it is now quarter to eleven. Forget it."

National Car Rental. 1185 W. Georgia St.

I though they might be more convenient than renting from Avis at the Hotel Vancouver (where we usually rent) because they are right across the street. I could have walked the four blocks to Avis back and forth three times in the time I waited at National.

We walked to the grocery store on Robson Street. A larger shopping trip and the other errands will wait for another day.

Comments

[seymour-glass.livejournal.com]

funny i guessed it was national before i finished reading this...but that's only because i knew they were close to where you lived...sounds like a very unfortunate experience...reminds me of the seinfeld episode where he told them they didn't understand what "reservation" meant...ha ha...

[ladyvermath.livejournal.com]

You guys! I told you any time you are more than welcome to holler. Yesterday the car was just sitting in the basement waiting to pick Kris up which i turn didn't happen as he forgot to call me in time so he just took the train home. I would have been more than happy to pick up and drop off or I could have just given you the keys!